---
#This is popup help messages for the Staff Panel -> Dashboard -> Dashboard
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
ticket_activity:
  title: Активност по заявки
  content: >
    Изберете времеви диапазон за създаване графиката и таблицата (виж <span class="doc-desc-title">Статистики</span>) по-долу, за да прегледате всички данни за тези дати. Графиката по-долу, винаги ще обобщава данните на цялата система. Въпреки това, можете да навигирате през таблицата със <span class="doc-desc-title">Статистики</span> по-долу, за да прегледате подробности (например, отдели, теми или персонал). Освен това, можете да запазите всички данни, показани в момента в <span class="doc-desc-title">Статистики</span>.
report_timeframe:
  title: Период за доклада
  content: >
    Изберете начална дата използвайки календара. След това изберете периода време, от тази дата, за да видите избраните данни.
statistics:
  title: Статистики
  content: >
    Изберете раздела, който Ви интересува, за да прегледате извадка от данните. В таблицата, кръговете представляват размера на номиналните данни. Следователно, колкото по-голям брой са, толкова по-голям ще бъде кръгът до тях.
opened:
  title: Отворен
  content: >
    Tickets that were originally opened having the Department or Help Topic on the ticket, or the number of tickets an Agent has opened on behalf of a User.
assigned:
  title: Възложен
  content: >
    Tickets that have been assigned to either an Agent or a Team. The number reflects tickets that are manually assigned to agents or teams, claimed tickets, and tickets assigned from ticket filters/other auto-assignment rules.
overdue:
  title: Просрочен
  content: >
    Tickets that have been marked ‘Overdue’ by the system. Tickets are marked Overdue when they have violated the SLA Plan to which they belonged, causing them to have a status of ‘Open’ past their Due Date.
closed:
  title: Затворен
  content: >
    The number of Tickets that are currently in the Closed status.
reopened:
  title: Отворена повторно
  content: >
    The total number of times a ticket was Reopened. Tickets are reopened whenever their status is changed from Closed to Open.
deleted:
  title: Изтрита
  content: >
    The amount of tickets that have been deleted.
service_time:
  title: Време на обслужване
  content: >
    Refers to the duration of time that begins at the opening of a ticket and ends when the ticket is closed. The Service Time column measures the average Service Time per ticket, in hours.
response_time:
  title: Време за реакция
  content: >
    Shows an average response time by an Agent, in hours, to ticket correspondence.
