---
- 
  #Default system data for ticket statuses
  #Fields:
  #id - (int:optional) id number in the database
  #name - (string) descriptive name of the status
  #state - (string) Main status of a ticket
  #(open, closed, archived, deleted)
  #mode - (bit) access mask (1 - enabled, 2 - internal)
  #flags - (bit) flags that can be set on a ticket
  #properties:
  #description - (string) Description of the status
  #---
  id: 1
  name: Obert
  state: open
  mode: 3
  sort: 1
  flags: 0
  properties:
    description: >
      Tickets oberts.
- 
  id: 2
  name: Resolt
  state: closed
  mode: 1
  sort: 2
  flags: 0
  properties:
    allowreopen: true
    reopenstatus: 0
    description: >
      Tiquets resolts
- 
  id: 3
  name: Tancat
  state: closed
  mode: 3
  sort: 3
  flags: 0
  properties:
    allowreopen: true
    reopenstatus: 0
    description: >
      Tiquets tancats. Els tiquets seran accessibles en els panells de client i agent.
- 
  id: 4
  name: Arxivat
  state: archived
  mode: 3
  sort: 4
  flags: 0
  properties:
    description: >
      Els tiquets només estan disponibles administrativament, però ja no són accessibles a les cues de tiquets i al panell del client.
- 
  id: 5
  name: Eliminat
  state: deleted
  mode: 3
  sort: 5
  flags: 0
  properties:
    description: >
      Tickets en cua per a l'elimininació. No accessible a les cues de Tickets.
