---
#Email template: transfer.alert.yaml
#Sent to staff members when a ticket is assigned to them. Tickets can be
#assigned automatically by the system or manually by another staff member.
#Use %{assigner} to distinguish who made the assignment.
#---
notes: |
  Message envoyé aux agents-es lorsqu'un ticket est tranféré à un département dont ils-elles font partie.
subject: |
  Transfert de ticket #% {ticket.number} - % {ticket.dept.name}
body: |
  <h3>Bonjour %{recipient.name},</h3>
  Le Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> a été transféré au Service  %{ticket.dept.name} par 
  <strong>%{staff.name.short}</strong>
  <br>
  <br>
  <blockquote>
      %{comments}
  </blockquote>
  <hr>
  <div>Pour afficher ou répondre à la tâche, veuillez vous <a
  href="%{ticket.staff_link}">connecter</a> au système de Support Ticket.
  </div>
  <em style="font-size: small; ">Cordialement, le Support</em>
  <br>
  <a href="https://osticket.com/"><img width="126" height="19"
      alt="Powered By osTicket" style="width: 126px;"
      src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>
