---
#This is popup help messages for the Staff Panel -> Dashboard -> Dashboard
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
ticket_activity:
  title: Хүсэлтийн явц
  content: >
    График болон хүснэгтийн мэдээллийн хугацааны интервалыг сонгоно уу (<span class="doc-desc-title">Статистик</span>). Доорх график нь системийн нийт мэдээлэлд үндэслэн харуулна (жиш., хандалт). Харин та <span class="doc-desc-title">Статистик</span> цэсээс илүү нарийвчилсан мэдээллүүдийг харах боломжтой (жиш., Алба, сэдэв, ажилтан). Мөн та <span class="doc-desc-title">Статистик</span> хүснэгтийн мэдээллийг экспорт хийж авах боломжтой.
report_timeframe:
  title: Тайлант хугацаа
  content: >
    Эхлэх огноог сонгоно уу. Хугацааны интервалыг сонгосноор дуусах хугацааг тодорхойлно.
statistics:
  title: Статистик
  content: >
    Харгалзах хэсгүүд дээр дарж илүү дэлгэрэнгүй мэдээлэл авах боломжтой. Хүснэгт дотор харагдаж байгаа тойрог нь тухайн хэсгийн хэмжээг харуулна. Том хэмжээтэй бол их хүсэлт байгааг илтгэнэ.
opened:
  title: Нээгдсэн
  content: >
    Tickets that were originally opened having the Department or Help Topic on the ticket, or the number of tickets an Agent has opened on behalf of a User.
assigned:
  title: Даалгасан
  content: >
    Tickets that have been assigned to either an Agent or a Team. The number reflects tickets that are manually assigned to agents or teams, claimed tickets, and tickets assigned from ticket filters/other auto-assignment rules.
overdue:
  title: Хугацаа хэтэрсэн
  content: >
    Tickets that have been marked ‘Overdue’ by the system. Tickets are marked Overdue when they have violated the SLA Plan to which they belonged, causing them to have a status of ‘Open’ past their Due Date.
closed:
  title: Хаагдсан
  content: >
    The number of Tickets that are currently in the Closed status.
reopened:
  title: Дахин нээгдсэн
  content: >
    The total number of times a ticket was Reopened. Tickets are reopened whenever their status is changed from Closed to Open.
deleted:
  title: Устгагдсан
  content: >
    The amount of tickets that have been deleted.
service_time:
  title: Үйлчилгээний хугацаа
  content: >
    Refers to the duration of time that begins at the opening of a ticket and ends when the ticket is closed. The Service Time column measures the average Service Time per ticket, in hours.
response_time:
  title: Хариулах хугацаа
  content: >
    Shows an average response time by an Agent, in hours, to ticket correspondence.
