---
#Email template: ticket.notice.yaml
#Sent to a user when a staff member creates a ticket on the user's behalf.
#This is most commonly performed when user's call in on the phone.
#---
notes: |
  Хэрэглэгчийн нэрийн өмнөөс Тусламжийн албаны ажилтан Хүсэлт үүсгэхэд хэрэглэгч уруу илгээх имэйлийн загвар. Энэ нь ихэвчлэн хэрэглэгч утсаар ярьж мэдэгдсэн тохиолдолд хэрэглэгдэнэ.
subject: |
  %{ticket.subject} [#%{ticket.number}]
body: |
  <h3><strong>Dear %{recipient.name.first},</strong></h3>
  Our customer care team has created a ticket, <a
  href="%{recipient.ticket_link}">#%{ticket.number}</a> on your behalf, with
  the following details and summary:
  <br>
  <br>
  Topic: <strong>%{ticket.topic.name}</strong>
  <br>
  Subject: <strong>%{ticket.subject}</strong>
  <br>
  <br>
  %{message}
  <br>
  <br>
  %{response}
  <br>
  <br>
  If need be, a representative will follow-up with you as soon as
  possible. You can also <a href="%{recipient.ticket_link}">view this
  ticket's progress online</a>.
  <br>
  <br>
  <div style="color: rgb(127, 127, 127);">
  Your %{company.name} Team,<br>
  %{signature}</div>
  <hr>
  <div style="color: rgb(127, 127, 127); font-size: small; "><em>If you
  wish to provide additional comments or information regarding the issue,
  please reply to this email or <a href="%{recipient.ticket_link}"><span
  style="color: rgb(84, 141, 212);" >login to your account</span></a> for
  a complete archive of your support requests.</em></div>
