---
- 
  #Default system data for ticket statuses
  #Fields:
  #id - (int:optional) id number in the database
  #name - (string) descriptive name of the status
  #state - (string) Main status of a ticket
  #(open, closed, archived, deleted)
  #mode - (bit) access mask (1 - enabled, 2 - internal)
  #flags - (bit) flags that can be set on a ticket
  #properties:
  #description - (string) Description of the status
  #---
  id: 1
  name: Buka
  state: open
  mode: 3
  sort: 1
  flags: 0
  properties:
    description: >
      Lapor aduan baru.
- 
  id: 2
  name: Telah diselesaikan
  state: closed
  mode: 1
  sort: 2
  flags: 0
  properties:
    allowreopen: true
    reopenstatus: 0
    description: >
      Tiket diselesaikan
- 
  id: 3
  name: Ditutup
  state: closed
  mode: 3
  sort: 3
  flags: 0
  properties:
    allowreopen: true
    reopenstatus: 0
    description: >
      Tiket tertutup. Tiket masih boleh diakses di panel pelanggan dan kakitangan.
- 
  id: 4
  name: Arkib
  state: archived
  mode: 3
  sort: 4
  flags: 0
  properties:
    description: >
      Tiket hanya pentadbiran yang ada tetapi tidak lagi boleh diakses pada barisan tiket dan panel pelanggan.
- 
  id: 5
  name: Dihapuskan
  state: deleted
  mode: 3
  sort: 5
  flags: 0
  properties:
    description: >
      Senarai aduan untuk dihapuskan. Aduan ini tidak boleh diakses melalui senarai aduan.
