---
- 
  #Canned response templates
  #---
  isenabled: 1
  title: Je, osTicket ni nini? (sampuli)?
  response: |
    osTicket ni mfumo ya msaada ya tiketi iliyo na chanzo wazi na inatumika sana, ni ya kuvutia mbadala ya gharama ya juu na mfumo ngumu ya kusaidia mteja- rahisi, nyepesi, yenye utegemezi, chanzo wazi, msingi wa mtandao na rahisi kuanzisha na kutumia.
  0: |

  attachments:
    - 
      name: osTicket.txt
      type: text/plain
      data: Majibu ambayo yako tayari  ambatisho mwamba!
- 
  isenabled: 1
  title: Sampuli (na vigezo)
  response: |
    Hi %{ticket.name.first},
    <br>
    <br>
    Your ticket #%{ticket.number} created on %{ticket.create_date} is in
    %{ticket.dept.name} department.
  0: |

