---
#This is popup help messages for the Admin Panel -> Settings -> Tickets
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
number_format:
  title: 咨询编号格式
  content: >
    此设置用于生成咨询编号。使用“#”号替代数字，而其他数字文本则予以保留。<span class="doc-desc-title">帮助主题</span>可定义自定义数字格式。<br/><br/>例如，对六位数字而言，可使用<code>######</code>。
sequence_id:
  title: 咨询编号序列
  content: >
    选择派生新咨询编号的序列。系统设有递增序列和默认随机序列。您可随意创建任意数量的序列。在<span class="doc-desc-title">咨询编号格式</span>配置中使用多种序列以用于帮助主题。
queue_bucket_counts:
  title: Top-Level Ticket Counts
  content: >
    This setting is used to hide or show the ticket counts on Main-Level queues. Get back to the way things used to be.
default_ticket_status:
  title: 新咨询默认状态
  content: >
    选择新咨询的默认状态。如有需要，可对其进行定义以用于每个帮助主题。还可通过咨询筛选进行编辑。
  links:
    - 
      title: 管理咨询状态
      href: /scp/lists.php?type=ticket-status
default_sla:
  title: 默认 SLA
  content: >
    选择默认服务等级协议以管理在咨询过期前保留未完成状态的期限。
  links:
    - 
      title: 创建更多 SLA 计划
      href: /scp/slas.php
default_priority:
  title: 默认优先级
  content: >
    选择未自动分配优先级咨询的默认<span class="doc-desc-title">优先级</span>。<br/><br/>可通过帮助主题、发送至部门或咨询筛选设置分配优先级。
maximum_open_tickets:
  title: 最大未完成咨询条数
  content: >
    输入容许用户在帮助中心拥有的最大<strong>未完成</strong>咨询<em>条数</em>。<br><br>输入 <span class="doc-desc-opt">0 </span> 可禁用此限制选项。 
email_ticket_priority:
  title: 电子邮件咨询优先级
  content: >
    使用收件人电子邮件服务分配的电子邮件优先级
show_related_tickets:
  title: 显示相关咨询
  content: >
    用户登录时显示所有相关咨询，否则，将限制访问为每次登录仅可查看一次咨询
human_verification:
  title: 真人验证
  content: >
    启用客户入口中的 CAPTCHA 以验证是否是真人在接收咨询。<br><br>需要 GDLib 库
claim_tickets:
  title: 回复投诉咨询
  content: >
    Enable this to auto-assign unassigned tickets to the responding Agent. <br><br> Reopened tickets are always assigned to the last respondent unless auto assign on reopen is disabled on the Department level.
collaborator_ticket_visibility:
  title: Collaborator Tickets Visibility
  content: >
    If Enabled, Users will have visibility to ALL Tickets they participate in when signing into the Web Portal. <br><br> If Disabled, Users will only be able to see their own Tickets when signing into the Web Portal.
require_topic_to_close:
  title: Require Help Topic to Close
  content: >
    If Enabled, a Ticket must have a Help Topic in order to be Closed by an Agent
assigned_tickets:
  title: 已分配的咨询
  content: >
    启用此功能可排除<span class="doc-desc-title">未完成咨询序列</span>中的已分配咨询。
answered_tickets:
  title: 已回复咨询
  content: >
    启用此功能可在<span class="doc-desc-title">已回复咨询序列</span>中显示已回复的咨询。否则，此类咨询将纳入<span class="doc-desc-title">未完成咨询序列</span>。
ticket_attachment_settings:
  title: 咨询线程附件
  content: >
    文件配置设置附加在<span class="doc-desc-title">问题详细信息</span>栏。这些设置可用于与源渠道（网页入口、电子邮件、应用程序编程接口等）无关的所有新咨询和新消息。
