---
#Email template: assigned.alert.yaml
#Sent to staff members when a ticket is assigned to them. Tickets can be
#assigned automatically by the system or manually by another staff member.
#Use %{assigner} to distinguish who made the assignment.
#---
notes: |
  傳送工作人員訊息分配票券作業. 分配票券可以透過系統自動分配或是人工操作。使用 %{assigner} 可獲知此票券的分責。
subject: |
  指定給您的案件
body: |
  <h3><strong>您好 %{assignee.name.first},</strong></h3>
  案件編號<a href="%{ticket.staff_link}">#%{ticket.number}</a> 將此案件分配給您的人員是 %{assigner.name.short}
  <br>
  <br>
  <table>
  <tbody>
  <tr>
      <td>
           <strong>由</strong>:
      </td>
      <td>
           %{ticket.name} &lt;%{ticket.email}&gt;
      </td>
  </tr>
  <tr>
      <td>
           <strong>主旨</strong>:
      </td>
      <td>
           %{ticket.subject}
      </td>
  </tr>
  </tbody>
  </table>
  <br>
  %{comments}
  <br>
  <br>
  <hr>
  <div>要查詢/回覆案件， 請 <a
  href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
  >登入</span></a>到支援系統</div>
  <em style="font-size: small; ">您最友善的客戶支援系統</em>
  <br>
  <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
  alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
